Terms & Conditions
Welcome to Health Re:store ! When you provide us with information through this website, we respect your privacy. it is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to this site is subject to privacy policy and our terms and conditions.
1. Information collection
We do not collect personally identifiable information about you, except when you provide it to us direct or through a third party. For example, if you decide to complete a user registration form, complete an online survey or make a purchase, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number). To protect your personal information, users registering at this site must also enter a user name and password.
Prior to your submission of your personally identifiable information to this site, you will be asked whether you consent to the processing and transfer of your personal information in accordance with this privacy policy. if you do not wish to receive such information, see below as described in section 9.
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing products and marketing plans. Unless in exceptional cases covered by this policy statement, we will not sell or transfer personally identifiable information about you to a third party. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. If you do not wish for us to provide your personally identifiable information to third parties for their use in marketing their products or services to you, please do not provide us with any such information. We may retain any information with which you provided us to perform functions consistent with our privacy policy on our behalf until you request that such information be removed.
2. Cookie and log files
We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience and your use of our Restore HK Site. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or “session” cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Restore HK Site, but you may be limited in the use of some of the features.
Some of our other business partners and service providers may also use cookies on this site. we have no access to, or control over, these cookies and do not accept any responsibility for such third party cookies. In addition, we may also use IP addresses to analyze trends, administer this site, track traffic patterns, and gather demographic information (with no personally identifiable information) for aggregate use.
3. Third parties
We may retain other companies and individuals to perform functions consistent with our privacy policy on our behalf. Examples include customer support specialists, webhosting companies, credit card processing companies, fulfillment companies (e.g., companies which fill product orders or coordinate mailings), data analysis firms, and email service providers. such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose. the said third parties can be located outside the Hong Kong area. They are required to follow the same procedures that we ourselves follow when it comes to personally identifiable information.
4. Links
Restore HK Site may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites you link to from our Restore HK Site or otherwise visit.
5. Security
We implement various security measures in accordance with industry standards to protect the security of your personal information. Your personal information will be stored at facilities located across the world and not necessarily within Hong Kong. If you have any questions about security at the Restore HK Site, you can email us by clicking here restorehk3@gmail.com.
6. Notification of changes
We may revise this privacy policy from time to time. If we decide to change our privacy policy, we will post the revised policy here. As we may make changes at any time, we suggest that you periodically consult this privacy policy. Your continued access and use of this website constitutes your endorsement of the policies thus revised. Please know that when we do exercise our right to your personally identifiable information, we will apply our effective privacy policy as our basis. If it turns out that some applicable law is being violated, the privacy policy in effect at the time of your submission of your private information shall prevail.
7. Updating your information
You are responsible for keeping your information on file with us up to date. If you are a registered user, you can also review, change, or correct your personal information at any time by clicking here. If you are not a registered user who has provided us your personally identifiable information, please send an email to restorehk3@gmail.com to change or correct your personal information.
8. Choice/opt-out
You may opt out of receiving future opt-in communications when you register at this site or otherwise provide your contact information to us. you may change your preferences at any time by clicking here or clicking the "unsubscribe" link at the bottom of each opt-in communication e-mail you receive, or (if you are not a registered user) by emailing to restorehk3@gmail.com, change or correct your personal information
9. Comments
We have taken great measures to ensure that your visit to our Health Re:store Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments, or concerns about our privacy practices, please contact us by e-mail at restorehk3@gmail.com.
Privacy Policy
Personal Information Collection Statement ("PICS")
1. Your Privacy
Health Re:store ("we", "our" or "us") respects your legal rights of privacy when collecting, storing, using and transmitting personal data and this PICS explains our privacy practices.
Please read the following carefully to understand our policy and practices regarding how your personal data will be treated. This policy may from time to time be revised.
If there is any inconsistency between the English and Chinese version of this Privacy Policy Statement, the English version shall prevail.
"Personal data" means any personally identifying information or sensitive data (such as names, occupations, addresses, contact details, ID Card or Passport numbers, credit card information, your age, your marital status, your employer, your income, demographic data) from which it is practicable for the identity of an individual to be ascertained.
2. Purposes for which we will use your Personal Data
Your personal data may be collected when you make a purchase or apply to be our member.
The purposes for which we may use your personal data are divided into obligatory purposes and voluntary purposes. If personal data is to be used for an obligatory purpose, these personal data will not be marked as “optional” in the Members Application Form and you MUST provide your personal data to us if you want us to provide the service for which you are applying. If personal data is only to be used for a voluntary purpose, it is entirely up to you to decide whether you want to provide such information to us or not.
Purposes for which it is obligatory for you to provide your personal data are:
(a) management of your order and management of your account and profile;
(b) enrolment into and maintaining your membership as our member;
(c) accumulating bonus points as our member;
(d) communicating to you your entitlements and privileges as our member;
(e) redemption of privileges as a member;
(f) notification of any amendment to the membership program;
(g) relationship building; and
(h) data cleansing and customers profile updates.
Purposes for which it is only voluntary for you to provide your personal data are:
(a) to enable us better to understand the demographics of our customers;
(b) for internal research and analysis to enable us to provide rewards, services and product information or offerings better tailored to your needs;
(c) market research;
(d) to enable our customer service to follow up;
(e) to distribute customer satisfaction survey;
(f) to send out VIP newsletters and VIP program updates; and
(g) the provision of your personal data to third party platforms so that they may provide you with personalized ads when you use their services and identify other people with a similar profile to you so that they may send similar ads to those people.
(h) We also intend to use your personal data for direct marketing, including:
communicating to you regarding new product launch and other promotional offers, including where applicable, skincare products, cosmetics products, make up products, body care products, hair care products, and make up services, facial services;
- communicating to you regarding our promotional events, including where applicable, makeup classes and/or demonstrations, skincare seminars, other beauty classes, PR events, VIP gatherings value sets, shop opening events, store announcement/events, exhibitions, fashion shows and news update;
- communicating on-counter or out of counter services and events related to skincare, makeup, body care, hair care, for promotion or reward purpose;
- marketing reward programs, birthday celebration offers, free sampling, digital campaigns, roadshow/outpost, promotion updates;
- communicating joint promotion or events with shopping malls, department stores, credit cards, banks, trades, celebrities, magazines, television, websites, mileage programs, cultural, art or musical societies/organizations, charities or non profit organizations;
- Your personal data will be stored, processed, transferred and used within Health Re:store for the above purposes including managing the data, providing quality services and market analysis.
- Your personal data may also be processed on our behalf by our trusted third party providers.
- Our trusted third parties will perform a range of business operations on our behalf and assist us in the management of your orders. We only provide them with the information they need to perform the service, and we require that they do not use your personal data for any other purpose. We always use our best efforts to ensure that all third parties we work with keep your personal data secured. For instance, we may entrust services that require the processing of your personal data to:
(a) third parties that assist and help us in providing digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, ratings and reviews, CRM, web analytics and search engine, user generated content curation tools;
(b) advertising, marketing, digital and social media agencies to help us to deliver advertising, marketing, and campaigns, to analyse their effectiveness, and to manage your contact and questions;
(c) third parties required to deliver a product to you e.g. postal/delivery services;
(d) third parties that assist and help us in providing IT services, such as platform providers, hosting services, maintenance and support on our databases as well as on our software and applications that may contain data about you (such services could sometimes imply access to your data to perform the required tasks);
(e) payment service providers in managing your orders and credit reference agencies for the purpose of assessing your credit score and verifying your details where this is a condition of entering into a contract with you; and
(f) third parties that assist us for customer care and post-market surveillance purposes.
If at any other point of time you do not wish us to use your personal data for use in direct marketing as described above, you may exercise your opt-out rights by notifying us at the address set out in Clause 6 below.
3. Disclosure
In cases where we do collect personal data from you, we will:
(a) tell you (by way of this PICS or by a separate notification) that we are doing so and the use that we will make of such personal data we collect;
(b) where relevant, give you the opportunity to opt out; and
(c) tell you how we will store your personal data and how you can review, change and delete the personal data we have stored.
We will take all practicable steps to keep your personal data confidential but we may transfer/assign such data to the following parties:
(a) business partners , agent, contractor or third party service provider who provides administrative, telecommunications, computer and other services to us in connection with the processing and storage of your data;
(b) entities within the Health Re:store
(c) if we decide to sell any relevant part of our business, to any actual or proposed assignee, transferee or successor; and
(d) any person to whom we are under an obligation to make disclosure under the requirements of any law.
4. Security
Except as mentioned in paragraph 3 above, your personal data, however stored, will be accessed only by our employees or contractors who are authorised to do so. Where personal data is stored electronically, it will be kept on a separate server and will be password-protected (or under some equivalent form of protection) and accessible only by authorised personnel. Employees and contractors designated to handle personal data will be instructed to do so only in accordance with this PICS.
5. Your Right to Access and Correction
You may at any time request access to and to correct personal data relating to you in any of our records. You may also ask us to delete you or your personal data from any active mailing or distribution list. To exercise any of your rights, contact us at this email: restorehk3@gmail.com, marking your communication "Confidential". In response, we may ask you to provide certain details about yourself so that we can be sure you are the person to whom the data refers. We are required to respond to your requests within 40 days, but we may charge you a reasonable fee for doing so.
In particular, to the extent permitted by applicable law, you have the following rights:
(a) The right to be informed: you have the right to obtain clear, transparent and easily understandable information about how we use your personal data, and your rights. You will find all this information in this Policy
(b) The right of access: you have the right to access to the personal data we hold about you
(c) The right of rectification: you have the right to have your personal data rectified if it is incorrect or outdated and / or completed if it is incomplete
(d) The right to object to direct marketing: you can unsubscribe or opt out of our direct marketing communication at any time.
(e) The right to withdraw consent at any time for data processing based on consent: You can withdraw your consent to our processing of your data when such processing is based on consent.
6. Personal Data Privacy Officer
To exercise your rights or for any other questions relating to the collection and processing of your data by Re:store, or for general information regarding our policies and practices with respect to personal data, or for general questions and complaints, you can contact us by sending an email.
7. Retention of Data
We will keep your personal data only for as long as necessary to fulfill the purpose for which the data was collected. We may also retain archived personal data for statistical purposes.
Personal Data which is no longer required will be destroyed.